Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Reach us via 24/7 live chat for the quickest response, or send an email and we will reply within business hours. For account verification, deposits and withdrawals we provide dedicated assistance and step-by-step guidance. If you prefer phone support, we offer scheduled callbacks. We aim to resolve queries quickly and keep your account running smoothly with clear guidance at every step.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat 24/7, average response 3 minutes) |
| General enquiries | [email protected] (Replies within 4 business hours) |
| Affiliate enquiries | [email protected] (Partnerships, payments and dedicated manager) |
| Phone | +44 20 7946 2845 (Callbacks available) |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 09:00-18:00 |
Email Support
For detailed requests, account issues, or any enquiry requiring documents, please contact us by email at [email protected]. Email is our preferred method as it lets you attach files and track responses. Include a clear subject line, your account ID, and up-to-date contact details to avoid delays. We aim to reply promptly and may request additional verification where necessary.
Contact Form
Response Time
Our support team aims to respond quickly to all enquiries. Most requests receive a reply within one business day. Simple account or payment questions are often resolved in the first response, while investigations, KYC checks or complex disputes may take longer depending on the issue. We keep you updated at every step and prioritise urgent safety concerns.
Feedback
We welcome your feedback, suggestions and ideas to improve the site. Share what you like, what could be clearer, or any features you would like to see added. Every message is read by our team and reviewed carefully to help improve service, game selection and usability. Send your thoughts via account feedback or live chat and we will use them to make the site better for everyone.