User Terms and Conditions

This page sets out the terms and conditions that govern your use of Instaspin Casino. It explains the relationship between you and us, the rules for opening and operating an account, and the basic standards we apply to activity on the platform. We expect users to read these terms carefully before registering or placing any wagers. By using our services you agree to comply with the rules set out below.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless we agree otherwise in writing. You must not share login details, allow third parties to operate your account, or accept funds from other people into your account. We may ask you to change your password or to take other steps to protect your account at any time.

Eligibility requirements

To register and use Instaspin Casino you must meet the eligibility criteria described during sign-up. You must be of legal gambling age in your place of residence and able to enter into a binding contract. We may refuse registration or close accounts where eligibility cannot be confirmed. Account verification is required before certain activities, including withdrawals, and may involve identity and address checks.

Acceptable platform use

Our services are provided for lawful, personal use only. Prohibited activity includes fraud, collusion, advantage play that breaches our rules, automated game-play or scraping, account selling, and misuse of bonuses. We reserve the right to limit, suspend or close accounts where we reasonably suspect unacceptable activity, and to withhold funds pending investigation where permitted by law.

General bonus and promotion rules

All promotions are subject to specific terms that are displayed at the point of offer. Promotional terms may specify eligibility, minimum deposits, wagering requirements, game restrictions, expiry and maximum bets while bonus funds are active. Where a conflict exists between these terms and general terms, the promotion terms will prevail. Abuse of promotions may lead to forfeiture of bonuses and winnings.

Deposits and withdrawals

Deposits

We accept the payment methods shown in your account. Any minimum or maximum deposit amounts will be shown in the cashier. All deposits must be made from payment sources in your name. We may return deposits where source verification fails.

Withdrawals

Withdrawals are processed subject to verification checks. We may require identity or source-of-funds documentation before releasing funds. Withdrawal times depend on the selected method and may be subject to internal processing times and third-party provider delays. We may apply limits, holds or set-off against debts to us as permitted by these terms.

Dispute resolution

If you have a complaint you should contact our support team via the channels in your account. We will investigate and respond in line with our complaints procedure. If we cannot resolve the matter, we will outline any available independent dispute resolution options. Where relevant, time limits for raising disputes are set by law and you should notify us promptly.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified to active account holders by email or account message. Continued use of the service after notification constitutes acceptance of the updated terms. We recommend reviewing this page periodically to keep informed of any changes.